Support
Warranty support
A straightforward guide to handling product issues, print defects, and order queries on branded goods for South African teams.
How product issue handling fits into a real week
Use the warranty desk when branded goods arrive with faults, print defects or other product issues. It is the place to log what went wrong on reusable event gear, promo items or light branding packs and attach the detail needed to assess it properly.
Start with the order number, delivery point, and exactly what failed on the item. A lanyard clip, bottle lid, zip, stitching line, or print shift each needs different evidence to assess properly. FunBiz uses that detail to separate a product fault from transit damage or an issue caused after handover in Johannesburg, Durban, Cape Town, or a smaller delivery stop.
Photograph the first affected unit before the rest of the stock is unpacked or redistributed. Include the outer carton, inner packaging, and a close view of the defect so the batch can be traced against the supplied goods. This matters on branded drinkware, fabric items, badge sets, and other event stock where the same fault may repeat across a quantity.
Fault details that help
A useful warranty submission lists the item name, print version, quantity affected, and where the goods were delivered. Add whether the problem is cosmetic, functional, or linked to missing parts so the check starts with the right frame. Clear notes prevent a chipped mug from being logged the same way as a misprinted tote or a broken gazebo fitting.
Use the contact form to send the order reference and a short description of the problem. Note if the fault appeared on arrival, during packing for an event, or during first use on site. Include any carton labels or batch markings if the issue affects multiple units from the same run.
- Order number and delivery location
- Close photos of the damaged area
- Batch count for affected stock
Checks under South African conditions
Delivered promo goods can pick up different issues depending on route, storage, and event handling. Heat in a parked vehicle may affect adhesives and vinyl application, while coastal moisture can influence carton condition, paper inserts, and some print surfaces. For school activations, expos, office drop-offs, and mall campaigns, mention where the stock sat before the defect was noticed.
Reusable event gear needs a slightly different report from simple handout items. A banner base, tablecloth, gazebo part, or display fitting should be checked for assembly problems, missing hardware, and wear points after first setup. Smaller giveaway items need counts, print position notes, and confirmation of whether the fault appears across one carton or the full consignment.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to include with the claim
Send the order details, photos of the item, batch or quantity affected, and a short note on the fault. Include where the goods were delivered.
Send the claim while the affected goods are still separated from usable stock. Attach photos, quantities, delivery details, and a short note on how the issue was discovered by the team receiving, packing, or setting up the branded goods. If only part of the order is affected, state the exact count rather than the total ordered quantity.