Resources
Warranty Note
A clear warranty note for South African branded items, written for teams ordering reusable event gear and display pieces.
How Warranty Note helps after delivery
Warranty Note is a simple way to explain cover on reusable branded items and display gear. Use it to spell out what to inspect on delivery, what counts as a fault and what information should be logged if there is a problem.
A Warranty Note should name the item first, then the batch details and delivery date. For branded gazebos, pull-up banners, table cloths, counters and reusable event kits, that gives the buyer one place to check what cover applies. It also helps teams in Johannesburg, Durban and Cape Town log the same information when stock is unpacked at different sites.
Include clear unpacking photos with the note, especially for printed panels, poles, carry bags and fittings. Many faults are easier to assess when the first condition on delivery is recorded before the item goes into storage or travels to an activation. A short note on where the stock was delivered can also help when cartons have taken strain in transit.
Delivery checks worth recording
Write down any visible print errors, cracked connectors, bent frames, loose stitching or missing hardware as soon as the shipment is opened. For reusable display gear, note whether the issue affects setup, stability or appearance on site. That creates a useful record for event stock that may be packed and repacked between campaigns.
Use Warranty Note alongside product photos, the invoice reference and a short fault summary kept with the job file. If more detail needs to be sent through the contact form, list the item name, quantity affected and where the problem was first seen. Keep attachments focused on the defect rather than general event pictures.
- Fault notes for reusable branded stock
- Unpacking photos before venue use
- Batch details kept with the order
SA wear and storage factors
South African event stock often moves between offices, malls, campuses and outdoor activations, so the note should mention how the item has been stored and transported. A gazebo frame that rides in a bakkie, or a printed table throw kept in a damp storeroom, can pick up wear that is not a manufacturing fault. Recording that context makes later checks more accurate.
Coastal moisture can affect metal fittings, while inland dust shows quickly on dark fabric and acrylic surfaces. Heat in parked vehicles may also warp some lightweight display parts or loosen adhesive on applied branding. The Warranty Note should separate handling damage from faults present on delivery.
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Details to capture on the note
Send the warranty note with product photos, delivery timing, and any faults already reported on the batch. Keep the subject line simple and accurate.
List the item description, colour, print position, quantity received and the exact problem seen on each affected unit. Add who inspected the stock and whether the issue was found at the warehouse, office or venue. For branded items used more than once, it also helps to state whether the fault was noticed before first use or after setup.