Playbook
Courier Notes
Add clear courier notes for gate access, contact numbers, floor names, and receiving hours before anything ships.
Courier mistakes usually start with the basics: no carton count, no venue contact, no note about fragile branding stock, no clear delivery point. Courier Notes is our guide for booking promo kits and event packs with fewer handover issues.
Courier Notes records the handover details before cartons leave the bench. We note gate access, venue contacts, receiving hours, carton totals, and any warning about fragile branding stock for Gauteng, KZN, and Western Cape deliveries. To apply it to your booking, send the brief through our contact form.
Booking details that prevent returns
- Gate, dock, or reception named
- Receiver number checked before dispatch
- Venue pin shared, not vague directions
- Carton labels match booking name
Use the relevant kit and product details before stock is booked. Courier Notes covers delivery handling, while the item details show what is travelling inside the boxes. That combination helps brand teams catch booking gaps early.
Common handover gaps on event stock
Courier Notes keeps deliveries from stalling at the last step. Add gate access details, contact numbers, floor names, and receiving hours before branded stock or event kits are booked out.
A courier booking needs more than an address and a contact name. Conference venues, office parks, campuses, malls, and stadium loading points all receive promo kits differently. Johannesburg, Durban, Cape Town, and regional drops often need extra directions for security desks, basement docks, or timed receiving windows.
Small omissions tend to cause the biggest delays on branded deliveries. Missing carton counts, no after-hours contact, or no note about acrylic pieces and printed boards can leave stock waiting at the gate. A short delivery note inside the lead carton also helps the receiving team identify the job quickly.
What should be written down
The useful version includes who receives the shipment, where it must be taken, when the site accepts stock, and how many cartons should arrive. Add any site rule that affects unloading, from booking references to lift access and vehicle limits. That gives the courier something workable instead of a generic address line.
Pair Courier Notes with the related event page before adding late extras to a dispatch. Do one final check of quantities, branding pieces, and carton labels before handover to the driver. If you send details through the contact form, include the venue name, delivery date, and receiver contact.
- Delivery notes matched to the venue
- Carton count verified before collection
- Receiving contact listed on paperwork
South African delivery conditions to note
South African sites often have access rules that should be stated before dispatch, not guessed on arrival. Business parks may require driver ID at the gate, expo venues may need a stand number, and campuses may direct stock to a stores office instead of the event area. Add those details while the booking is still being prepared.
Weather and site conditions can affect what gets flagged for transport. Coastal routes may need extra care for printed inserts and boxed apparel, while inland runs can be rough on lightweight display parts if cartons are not marked properly. Load-shedding can also change receiving times where service lifts and goods bays depend on backup power schedules.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Details to include with every dispatch
Add clear courier notes for gate access, contact numbers, floor names, and receiving hours before anything ships.
Log the courier note while booking details are still in front of the team. Keep it with the stock list and project record so buyers can trace what left, where it was sent, and who was meant to receive it.